Role Overview

The Customer Support role is essential to maintaining trust and ensuring a smooth user experience. You will serve as the first point of contact for Afafi users, providing assistance, answering questions, and helping them resolve issues with care and professionalism.

Responsibilities

• Assist users with technical issues and provide timely solutions.
• Guide new users through account setup, features, and best practices.
• Address questions about Afafi’s features, safety, and community guidelines.
• Escalate complex cases to the development or moderation team when needed.
• Ensure every interaction reflects Afafi’s values of sincerity, safety, and trust.

Requirements

We are looking for empathetic individuals with strong communication skills. Patience, professionalism, and a genuine interest in supporting others are essential. Prior experience in customer service is a bonus but not mandatory.

Apply Now

If you’re passionate about helping people and ensuring a safe community, apply below: