Afafi Help Center

Need guidance on specific scenarios? Explore these common situations to find quick answers.

I’m a New User: Where Do I Start?

  • Download Afafi or access it via the web. Create an account.
  • Set your preferences, invite your Wali (if you’re female).
  • Learn the basic Wali-monitored flow (no direct chatting until approved).
  • Check out the “How Afafi Works” guide on your home dashboard for step-by-step assistance.

I’m a Wali: What Are My Responsibilities?

  • Review each match request before approving any chat or photo visibility.
  • Stay involved: Monitor ongoing conversations if needed.
  • Use the Wali dashboard to manage or revoke approvals at any time.

I Want to View a Profile Photo: How Can I Request Access?

  • Find the user’s profile you’re interested in.
  • Click the 'Request Photo Visibility' button.
  • Wait for the Wali to approve or deny your request before you see an unblurred photo.

I’m Getting No Responses or Matches: What Should I Do?

  • Update your profile and ensure it’s detailed & accurate.
  • Use Halal-friendly ways to politely re-engage a Wali for conversation approvals.
  • Try the Advanced Filters if you have Afafi Premium.

I Have Concerns About Halal Compliance on Afafi

  • We’re committed to ensure all interactions are halal.
  • Your Wali’s oversight ensures no unsupervised interactions.
  • Our help center and in-app guidelines detail all compliance measures.

How Do We Vet Users and Ensure Authenticity?

  • All new sign-ups, whether male or female, undergo a verification process.
  • Our system checks for suspicious activity, duplicated credentials, or incomplete profiles.
  • This helps us eliminate malicious users and maintain a trustworthy community.

Something Is Not Working / I Need More Help

  • Visit our Contact page to email support.
  • Check the Support Center for in-depth articles & troubleshooting tips.
  • We’re here to ensure your experience remains safe, smooth, and halal.